Administrative & Customer Service Officer - Music School & Store

Join CV. Liszthoven Internasional, a leading Music School & Store in Batam, as an Administrative & Customer Service Officer. This role is perfect for detail-oriented professionals who thrive in dynamic environments, combining administrative excellence with exceptional customer service. With our growing presence in the music industry, we offer a unique opportunity to be part of a vibrant team that values innovation and creativity.

As an Administrative & Customer Service Officer, you will be the backbone of our operations, handling everything from student enrollments and course scheduling to managing our store inventory and customer inquiries. You'll use tools like Google Workspace, Salesforce, and QuickBooks to streamline our processes and ensure smooth daily operations. This role is ideal for someone with a passion for music, a knack for organization, and a customer-first mindset.

In this role, you will be responsible for maintaining our school's administrative systems, managing student records, and ensuring all operations run efficiently. You'll also handle customer service, addressing inquiries and resolving issues promptly. This is a fantastic opportunity to grow within a company that invests in its employees' development and offers competitive benefits.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Manage student enrollments, course scheduling, and class registrations.
• Maintain and update student records and administrative databases.
• Handle customer inquiries and resolve issues related to courses, products, and services.
• Process payments and manage financial transactions using QuickBooks.
• Coordinate with teachers and staff to ensure smooth school operations.
• Manage inventory for the music store, including ordering, receiving, and tracking stock.
• Assist in marketing efforts, including promoting events and special offers.
• Provide excellent customer service, ensuring high satisfaction levels for students and customers.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Administration, or related field.
• Minimum 2 years of experience in administrative or customer service roles.
• Proficient in using Google Workspace, Salesforce, and QuickBooks.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills.
• Customer service certification (e.g., Salesforce Certified Service Cloud Administrator) is a plus.
• Fluency in English and Indonesian.
• Passion for music and a customer-first mindset.

🛠️ Keahlian

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