Banking Quality Assurance Specialist (UK Financial Collections)

Join The HIRD as a Banking Quality Assurance Specialist and play a pivotal role in ensuring the highest standards of customer service within the UK financial collections sector. Based in the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung, you will evaluate banking interactions, monitor quality metrics, and provide feedback to enhance customer satisfaction. This role offers a unique opportunity to work in a dynamic environment while contributing to a global financial institution.

As a Banking Quality Assurance Specialist, you will be responsible for conducting regular audits of banking processes, identifying areas for improvement, and ensuring compliance with industry standards. You will work closely with The HIRD's team to implement quality improvements and maintain high service levels. This position is ideal for professionals with a background in banking, quality assurance, or customer service who are passionate about delivering exceptional service.

📋 Tanggung Jawab Pekerjaan

• Conduct regular audits of banking processes to ensure compliance with industry standards and regulatory requirements.
• Monitor quality metrics and provide feedback to enhance customer satisfaction.
• Evaluate banking interactions and provide recommendations for process improvements.
• Collaborate with the team to implement quality improvements and maintain high service levels.
• Ensure that all banking operations are conducted in accordance with The HIRD's policies and procedures.
• Provide training and support to staff to ensure high standards of service are maintained.
• Analyze data and trends to identify areas for improvement and implement corrective actions.
• Ensure that all quality assurance activities are documented and reported accurately.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Banking, Finance, Quality Assurance, or a related field.
• Minimum of 3 years of experience in a quality assurance role within the banking or financial services industry.
• Proficient in using quality assurance software such as JIRA, ServiceNow, or similar tools.
• Strong knowledge of banking regulations and industry standards.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Fluency in English, both written and spoken.

🛠️ Keahlian

Lowongan Terkait